Shipping policy

At Nature’s Tallow, we aim to provide a seamless shopping experience for our customers. This Shipping Policy outlines how we handle shipping, delivery, and related charges for your orders.

1. Shipping Methods and Delivery Times

We offer shipping across Australia. Delivery times may vary based on your location and the shipping method selected at checkout.

· Standard Shipping: Estimated delivery time is [5–7 business days] for most locations within Australia.

· Express Shipping: Estimated delivery time is [1–3 business days], depending on your location.

Please note that delivery times are estimates and can be affected by factors such as carrier delays, weather conditions, and holidays.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and delivery location. You will be provided with the total shipping cost before completing your purchase.

· Free Shipping: We offer free standard shipping on orders over $60 within Australia.

· Flat Rate Shipping: For orders under the free shipping threshold, standard shipping fees apply.

3. Order Processing

· Processing Time: Orders are typically processed within 1–2 business days. Orders are only shipped on business days, which are Monday to Friday (excluding weekends and public holidays).

· Order Confirmation: Once your order has been processed and shipped, you will receive a tracking number via email so you can track the progress of your delivery.

4. Shipping Restrictions

· Shipping Areas: We currently only offer shipping within Australia. We do not ship internationally at this time.

· P.O. Boxes: We are able to ship to P.O. Boxes; however, delivery times may be longer for such addresses.

· Shipping to Remote Areas: If you are located in a remote or rural area, delivery times may be longer, and additional shipping fees may apply. We will notify you of any additional charges before processing your order.

5. Shipping Delays

While we aim to deliver your order within the estimated time frames, external factors such as carrier delays, adverse weather conditions, or holiday periods may cause shipping delays. Unfortunately, Nature’s Tallow is not responsible for delays caused by third-party shipping carriers.

6. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking information to monitor the status of your delivery.

If you have any issues tracking your order or if it appears to be delayed, please contact us at enquiries@naturestallow.com.au, and we will assist you in resolving the issue.

7. Lost or Damaged Packages

· Lost Packages: If your package is lost in transit, please contact us within [7 days] of the expected delivery date. We will work with the carrier to investigate and resolve the issue.

· Damaged Packages: If your package is damaged upon arrival, please contact us within [7 days] of receiving the product. Provide photos of the damage, and we will arrange a replacement or refund as appropriate.

8. Change of Address

Please double-check your shipping address before completing your purchase. If you need to change the delivery address after placing an order, contact us immediately at [Insert Email Address], and we will do our best to accommodate the change, as long as the order has not yet been shipped.

9. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please don’t hesitate to reach out to us:

· Email: enquiries@naturestallow.com.au